SHIPPING & RETURN POLICIES

Processing and Shipping Time

We aim to process all orders within 1-3 business days from the date of purchase. Please note that processing time may be longer during peak seasons or promotional periods. We appreciate your understanding.

We offer standard shipping for all orders, and the estimated delivery time is approximately 4-10 business days. In most cases, you can expect your order to arrive within 2 weeks from the date of purchase. However, please note that delivery times may vary depending on your location and any unforeseen circumstances, such as customs delays or natural disasters.

Shipping Methods and Costs

We determine the shipping method based on the size, weight, and destination of your order. Shipping costs will be calculated and displayed at checkout. Any additional customs fees or import duties imposed by your country's customs office are the sole responsibility of the customer.

Return & Exchange Policy

General Policy:

We do not accept returns or exchanges, except in cases where the item received is damaged or defective.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team within 5 business days of receiving your order. To be eligible for a return or exchange, you must provide photographic evidence of the damage or defect.

Return Process:

Contact Support: Immediately contact our customer support team upon discovering the damage or defect.
Assessment: Our team will assess the situation and provide instructions on how to return the item, if necessary.
Resolution: Once we receive and inspect the returned item, we will issue a refund or send a replacement, depending on product availability and your preference.

We value your feedback and would love to hear about your experience with our products and services. If you have any suggestions, comments, or concerns, please feel free to reach out to our customer support team at wura.inc@gmail.com. Your feedback helps us improve our products and provide better service to our valued customers.

Please note:

Our shipping and returns policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates.

Thank you for choosing Wúrà!